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FAQs

TMAC Boutique – FAQ’s

What payment methods are accepted?

We accept all major debit and credit cards. If you would prefer to pay by a bank transfer we can offer this, please send us an email including the product name, SKU (can be found on the website) and delivery address and we will send you an invoice including cost of shipping. Your product will be sent once funds have cleared.

Currency and pricing

All prices are in GBP, if you chose to pay in a foreign currency the exchange rate will be determined by our payment gateway.

Sales tax / customs info

If you are ordering a product from outside of the EU you may be required to pay customs on it – any additional costs are the responsibility of the buyer.

What delivery service do you use?

We use Royal Mail for all national & international shipping. We offer a range of different services which you will find when you go through the checkout – you can chose from standard shipping, tracked and/or signed for.

What countries do you deliver to?

We deliver worldwide – the cost of shipping and delivery times will vary depending on from where you are ordering. Please take this into consideration if you are buying a product as a gift.

How can I track my order?

When you order you will receive a confirmation email when your product(s) is/are dispatched – if you chose tracked shipping your tracking number will be included in this email. You can then follow the instructions through that email to track your order. Easy!

My order hasn’t arrived

Sometimes, for reasons beyond our control an order may take a little longer than anticipated. If your email has not arrived within one week of your order please get in touch with us at boutique@tomakeachange.com and we will find out what’s going on!

Can I order by telephone?

We don’t currently offer this service, however if you would like to discuss a purchase or need help navigating the TMAC Boutique, we have several slots available each week for a call – drop us an email at boutique@tomakeachange.com and we will be in touch with availability.

Do you gift wrap?

All TMAC products come beautifully wrapped in TMAC presentation boxes / tubes. If you require additional wrapping or would like to include a note, please include this information in the comments section of your order and we will endeavour to fulfil your requirements. Please note for additional gift-wrapping an additional cost may be incurred.

What if an item is out of stock?

As all of our pieces are one of a kind products or from a small batch if it is out of stock then that is most likely the last one done. We sometimes bring back similar styles or popular products so check back if you’ve missed out! And let us know, it’s helpful for us to know what you love so we can hunt down more of those types of products for you!

Can I change my order once it has gone through?

Once an order has gone through we usually process it pretty quickly, if you notice within a couple of hours it’s worth dropping us a line on boutique@tomakeachange.com just in case you catch us and want to change the order.

Do you have a physical store yet?

Not yet, but we have plans to open one very soon! Make sure to follow us on instagram and facebook so you can be the first to find out when we do. You’re not going to want to miss the launch!

Can I return my item?

Our Company policy is to keep our customers happy and to offer all our customers a hassle-free refund policy. If you are not totally happy with an item, with the exception of earrings ( due to hygiene reasons), all items are eligible for a refund or exchange within 28 days making shopping with us at TMAC a simple and hassle free experience! If you would like to return an item please contact us using the email address boutique@tomakeachange.com and we will get back to you within 1-2 working days. Items should be returned back to us in an un-worn condition along with any labels or security tags that were dispatched with the item. When returning your items back to us, we suggest that you use a tracked delivery method such as the Royal Mail and keep the proof of posting receipt. Postage costs are your responsibility. When returning order to us of over £50 we recommend Royal Mail Special Delivery where you are able to insure yourselves against any loss. Once your returned item has been received at TMAC it will be checked to ensure that the item is unworn. We will then process your refund for the item which should usually clear into your bank no later than within 2-3 working days. FAULTY GOODS / OUR GUARANTEE All items are carefully checked to ensure that they are not damaged prior to dispatching. Should your item arrive damaged we will be happy to replace it if possible, however please be aware that some pieces are unique and will only be available for full refund. If a refund is needed this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original item/s has been received and checked by us here. The cost of returning your item is your responsibility; however upon inspection we will refund your postage costs, providing the goods are found to be faulty.
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